CONTACT US
If you'd like to hear more about our services, would like a quote for your next payment, or have any other comments, please get in touch.
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. You can contact your dedicated account manager at any point or get in touch with us at info@monteith-international.com or +44 (0)20 735 6850.
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We work with e-money and payments institution partners in providing you with our service, namely Currencycloud and GC Partners. Currencycloud ultimately provides you with payments and e-money services. GC Partners provide you with the same services, depending on your jurisdiction and nature of business. These partners have certain obligations as regulated financial services institutions, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here, and GC Partners’ can be found here.