When funds are posted to your account, in line with regulatory requirements, the regulated payment and e-money institutions with whom we work safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our partners at a particular point in time, please do not hesitate to contact us.

 

The majority of our payments and Foreign Exchange services are provided by Currencycloud, one of the world's biggest payment providers:

 

• 40,000 payments per day

• £20bn+ in global payments per year

• FCA regulated & approved

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Client funds are safeguarded by our FCA-regulated e-money partners at a credit institution.

 

Currencycloud is fully regulated as an Authorised Electronic Money Institution by the Financial Conduct Authority.

 

The FCA requires them to meet standards across three areas, and Currencycloud exceeds all three of these standards;

Capital Adequacy, Client Protection and Robust Internal Risk Management.